We start with an initial consultation to thoroughly understand the needs, goals, and pain points. This is followed by an engagement agreement that clearly defines the project scope, timeline, deliverables, and pricing.

We begin with a comprehensive current state analysis to assess existing programs, systems, and outcomes. This is complemented by benchmarking to evaluate performance against sector standards, policy frameworks, and recognised best practices.

We develop a prioritised action plan that highlights the most impactful and achievable initiatives. This is supported by a detailed roadmap that clearly defines phases, timelines, and milestones. We establish relevant performance indicators and success metrics that are tailored to your organisation’s goals.

This phase includes hands-on execution support, comprehensive training and capacity building for staff, structured change management to facilitate a smooth transition, and, where applicable, the integration of new technologies to strengthen operations.

The Monitoring & Optimisation phase centres on tracking progress against established metrics, creating feedback mechanisms to capture insights, and promoting continuous improvement to sustain and amplify outcomes over time.

We provide a final report, conduct thorough knowledge transfer, gather client feedback through a satisfaction survey, and establish a follow-up plan.